Return Policy

 of Vyllora

At Vyllora, we strive for customer satisfaction. That’s why we maintain a simple and transparent return policy in accordance with the laws in the UK

1. Cooling-Off Period

You have the right to withdraw from the purchase agreement within 14 days of receiving your order without giving any reason. This means you can return your products within this period.

2. Return Notification

Inform us of your decision to withdraw within the cooling-off period by email or another clear statement. You can use the model withdrawal form, but it's not mandatory.

3. Return Shipment

Notify us via email at contact@vyllora.com before returning an item. After notification, you have an additional 14 days to send the products back. Ensure the products are unused, undamaged, and, if possible, in their original packaging.

4. Return Shipping Costs

You are responsible for the return shipping costs unless agreed otherwise or if the product is defective or incorrectly delivered.

5. Refund

Once we receive and inspect the goods, we will refund the full purchase amount, including any standard shipping costs. We will use the same payment method as the original transaction unless agreed otherwise. Refunds are processed within 30 days after the withdrawal notification but may be withheld until we receive the products or proof of return.

6. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:
- Products that deteriorate quickly or have a limited shelf life.
- Personalized or custom-made products.
- Sealed products unsuitable for return due to health or hygiene reasons if the seal is broken after delivery.

7. Contact Information

For questions about our return policy, contact our customer service:

Email: contact@vyllora.com

Thank you for your trust in Vyllora. We hope you are satisfied with your purchase. If you have any questions or comments, we're here to help.

Company: WK COMMERCE LIMITED
Address: RM 509, 5/F THE CLOUD 111, TUNG CHAU ST., TAI KOK TSUI, HONG KONG
Business No.: 77469891
Email: Wouter@wkcommerce.nl
Contact No.: +17869549499